ENTERPRISE IMPLEMENTATION • PLATFORM OPERATIONS
Moving 3,700+ users to a new mission-critical platform
How I helped lead a complex MLS migration across 500+ brokerages while preparing users, staff, and workflows for the change.
3,700+
users supported
500+
brokererages affected
2024
platform launch
Replace an established MLS platform with Flexmls while keeping a large, diverse membership informed, trained, and supported through the transition.
The challenge
Coordinated operational preparation with internal teams and platform partners.
Built member communications, training, and support resources for adoption.
Identified workflow impacts and helped turn them into repeatable processes.
What I led
• Successfully migrated 3,700+ users to Flexmls
• Achieved platform adoption across 500+ brokerages
• Maintained uninterrupted MLS Grid data distribution
• Delivered migration with no systemic data loss
• Preserved platform reliability and stakeholder trust throughout the transition
• Established a scalable operating model for future platform enhancements and integrations
The outcome
My role
Monica Decker
Director of MLS &
Platform Operations
• Product Operations
• Platform Strategy
• Program Management
• Vendor Management
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