SELECTED WORK
Case Studies
Real-world examples of simplifying complex operations, improving customer adoption, and implementing technology at scale.
Featured Case Studies
Real-world examples of simplifying complex operations, improving adoption,
and building systems that scale.
ENTERPRISE IMPLEMENTATION
Enterprise Platform Migration
Replaced a mission-critical platform without disrupting daily operations for hundreds of organizations.
3,700+ users
transitioned across 500+ brokerages
CUSTOMER ADOPTION
Customer Adoption & Support Reduction
Shifted users from reactive support toward proactive education, self-service resources, and repeatable training.
45.5% fewer support
requests
and an 11% increase in active utilization
AI GOVERNANCE • RESPONSIBLE
IMPLEMENTATION
AI Governance & Responsible Implementation
Created practical standards for AI-generated content, visual disclosure, data protection, and responsible adoption.
Five-priority governance framework
for 3,700+ users
Additional Work
PRODUCT INSIGHTS
Voice of Customer &
Product Insights
Turning customer support data into
product and operational priorities.
GO-T0-MARKET
Platform Integration
Go-to-Market
Preparing 3,700+ users for a complex
MLS data-sharing launch.
Need clearer systems and stronger adoption?
Let’s talk about the operational challenge you’re working through.