BUSINESS OPERATIONS • PLATFORM STRATEGY • TECHNOLOGY ENABLEMENT
Turning complicated processes into better systems.
Monica Decker | Product & Platform Operations Leader
I help organizations streamline workflows, implement technology, optimize operations, and build scalable systems that drive efficiency and long-term growth.
Practical solutions for organizations that need clearer processes, better systems, and stronger execution.
How I Help
Results from real operational leadership
Users supported
3,700+
Organizations served
500+
Fewer support requests
45.5%
Adoption increase
11%
Workflow Improvement
Simplify manual processes,
eliminate bottlenecks, and create more efficient systems.
Technology & Automation
Use Microsoft 365, Power Automate, SharePoint, and AI-assisted workflows to reduce repetitive work.
SOP & Documentation
Turn critical knowledge into repeatable procedures, checklists, and training.
Marketing Operations
Improve the systems behind campaigns, content, vendors, and customer communication.
Featured Case Studies
Real-world examples of simplifying complex operations, improving adoption,
and building systems that scale.
ENTERPRISE IMPLEMENTATION
Enterprise Platform Migration
Replaced a mission-critical platform without disrupting daily operations for hundreds of organizations.
3,700+ users
transitioned across 500+ brokerages
CUSTOMER ADOPTION
Customer Adoption & Support Reduction
Shifted users from reactive support toward proactive education, self-service resources, and repeatable training.
45.5% fewer
support requests
and an 11% increase in active utilization
AI GOVERNANCE • RESPONSIBLE IMPLEMENTATION
AI Governance & Responsible Implementation
Created practical standards for AI-generated content, visual disclosure, data protection, and responsible adoption.
for 3,700+ users
Five-priority governance
framework
ADDITIONAL WORK
Turning customer support data into product and operational priorities.
Preparing 3,700+ users for a complex MLS data-sharing launch.